How does GoZen Host pricing work?
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GoZen Host pricing is published per product (Shared, WordPress, VPS, Cloud, Dedicated) with two billing options: monthly or annual. Annual billing saves up to 25% versus monthly on most plans. All prices are in USD; EUR pricing is shown when EU billing is selected. There are no setup fees, and money-back guarantees apply, 45 days on Shared and WordPress plans, 7 days on VPS and Cloud plans where we provision dedicated hardware.
Can I upgrade my plan later without downtime?
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Yes. All four lower hosting tiers (Shared, WordPress, VPS, and Cloud) support live upgrades. Shared and WordPress upgrades complete in under 5 minutes with no downtime. VPS and Cloud upgrades typically complete in under 2 minutes via online live migration. Dedicated server upgrades involve hardware swaps and are scheduled with the customer.
What happens if I cancel mid-billing-cycle?
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GoZen Host offers a 45-day money-back guarantee on Shared and WordPress plans, and a 7-day money-back guarantee on VPS and Cloud plans where dedicated hardware is provisioned. After the guarantee window, cancellations stop renewal at the end of the current billing period, no partial refunds for the remainder of the cycle. Domain registrations are non-refundable per ICANN rules.
Do you charge for bandwidth overage?
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Shared, WordPress, and VPS plans include bandwidth within fair-use limits, no surprise overage charges. Cloud and Dedicated plans include a generous bandwidth allowance; overage rates and alert thresholds are published in the plan terms at checkout. The dashboard shows real-time usage so there are no unexpected month-end charges.
Is free migration included?
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Yes. GoZen Host engineers handle the migration end-to-end on all plans at no cost. The process is documented in the 9-stage Migration Playbook and typically completes in 24–72 hours with zero downtime for the customer.
Where are GoZen Host datacenters located?
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GoZen Host operates 10 datacenter locations: four in North America (Manassas, Los Angeles, San Francisco, Montreal); three in Europe (Frankfurt, Amsterdam, London); and three in Asia-Pacific (Singapore, Sydney, Tokyo). Datacenter selection is offered at checkout on VPS, Cloud, and Dedicated plans. Shared and WordPress plans deploy to the regional datacenter closest to the customer.
What is the uptime SLA?
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GoZen Host guarantees 99.9% uptime SLA across all hosting plans, tracked at status.gozenhost.com. The SLA credit schedule is published in the SLA terms: 10% credit on the next invoice for monthly uptime between 99.5% and 99.89%, 25% credit for 99.0% to 99.49%, 50% credit for 95.0% to 98.99%.
Do you offer a free trial?
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GoZen Host does not run a free-trial program. Money-back guarantees act as the no-risk evaluation window, 45 days on Shared and WordPress plans, 7 days on VPS and Cloud plans where dedicated hardware is provisioned. Deploy a production workload, and if the service does not work as documented within the window, request a full refund.