Network & IP Address Policy

1. Scope of This Policy

This Network & IP Address Policy explains how GOZEN HOST LLC assigns, manages, changes and withdraws the IPv4 and IPv6 addresses, subnets and related network resources ("IP resources") used with your services. It applies to every service that includes IP resources, including shared hosting, VPS, cloud and dedicated servers.

This policy forms part of our Terms of Service and applies alongside the Acceptable Use Policy and the Service Level Agreement. Where a service-specific term or a signed agreement says something different about IP resources, that more specific term applies to that service.

2. IP Addresses Are Assigned, Not Owned

IP resources are assigned to your service so that it can operate on our network. They are registered to GOZEN HOST LLC or to our upstream providers, and assigning them to you does not transfer ownership, registration or any other right in them. You may use them only with the service they were assigned to, and only while that service is active.

You may not sell, lease, sublet, announce, transfer or port IP resources to another provider or network, or present them as your own in any registry, unless we have agreed to it in writing. When a service ends, its IP resources return to us and may be reassigned to other customers.

3. IPv4 and IPv6 Allocation

The number and type of IP addresses included with a service are shown in its plan description. Every allocation depends on technical availability at the location you choose and on the policies of the upstream provider and regional internet registry that supply the address space. IPv6 is provided where the location supports it, and the size of the IPv6 range can differ between locations and services.

4. Changes We May Make to IP Resources

We may change, renumber, withdraw or replace IP resources where this is reasonably required for operational, security, abuse-prevention, network-management or migration reasons, or because an upstream provider or registry requires it.

For planned changes we give advance notice by support ticket or email where we reasonably can, and we aim to give you enough time to update DNS records, firewall rules and any configuration that depends on the old address. Urgent changes made to protect the network, to stop abuse or to meet an upstream or legal requirement may be made with shorter notice or none.

5. Requests to Replace an IP Address

You can ask for an IP address to be replaced by opening a support ticket. Each request is reviewed individually, and replacement is not guaranteed. We may ask you to explain the technical reason for the request and to provide supporting information, such as the listing, block notice or error you are seeing.

• Availability: A replacement depends on suitable address space being available at your location. Where none is, we may offer a later date, a different location or no replacement.
• Impact on your service: Depending on the infrastructure involved, a replacement can require downtime, a reboot, renumbering or reconfiguration on your side. We will tell you what to expect before we make the change.
• Fees: A replacement may carry a fee, depending on the service and the infrastructure involved. Where a fee applies, the applicable charge will be communicated or displayed before the replacement is processed.

6. Requests We Decline

We may decline any request for a new, replacement or additional IP address where its purpose appears to be to get around:

• a blacklist, blocklist or IP reputation system;
• an anti-abuse, anti-spam or fraud-prevention control;
• an access restriction, geo-restriction or rate limit;
• a sanction, export control or other regulatory restriction;
• any other enforcement measure applied by a third party, such as a platform ban or a block placed by an email provider or network operator.

IP replacement must never be used to evade enforcement or to carry on activity that led to an address being listed or blocked. Doing so is a breach of the Acceptable Use Policy and is handled under its enforcement process.

7. IP Reputation and Remediation

Reputation caused by activity on your service: If an address develops a poor reputation because of activity on your service, for example compromised scripts sending spam, we may require you to find and fix the cause before we consider delisting assistance, reassignment or replacement. Moving the same problem to a new address only spreads it across our network, so a clean-up comes first.

History from before the address was assigned to you: Some addresses carry listings or a poor reputation from earlier use. If that affects your service, tell us. We will investigate within a reasonable time and take reasonable steps to remediate, which may include requesting delisting from the relevant operators. Where remediation is not practical, we may offer a replacement, subject to the technical availability described in Section 5.

We work to keep our address space in good standing, but we cannot guarantee that any address has, or will keep, a clean reputation with every list or scoring system.

8. Additional IPv4 Addresses

IPv4 address space is scarce. Requests for IPv4 addresses beyond those included with your service are subject to availability, to technical limits of the service and location, and to additional charges. We may ask you to justify the request, for example by describing the services or certificates that need separate addresses, in line with the allocation policies our upstream providers and registries apply to us. We may decline requests that are not technically justified, and we may reclaim additional addresses that are not used for the stated purpose.

9. Reverse DNS

Reverse DNS (PTR) records may be set for your addresses where the service and the upstream network support it. On shared hosting, addresses are shared between customers and reverse DNS is managed by us. On other services, a reverse DNS record should point to a hostname that resolves back to the same address, and we may decline or remove records that are misleading, impersonate another party, or support activity prohibited by the Acceptable Use Policy.

10. Third-Party Classification and Compatibility

Other companies decide for themselves how they treat IP addresses. GOZEN HOST LLC does not control, and does not guarantee, how any third party classifies, geolocates, scores, blacklists, whitelists or otherwise treats an address assigned to you.

We do not guarantee that an address will work with any particular third-party platform, including streaming services, payment providers, VPN services, email providers, search engines, social platforms or other external networks. A service's own decision to block or limit an address is not a fault in our network.

Geolocation: Geolocation databases are run by third parties and can be inaccurate or out of date, especially for recently moved address space. Where appropriate, GOZEN HOST LLC may assist with or submit geolocation correction requests to the relevant database operators. Each operator controls its own data and processes, and we do not guarantee acceptance, processing time or outcome.

11. Suspension, Renumbering and Termination

We reserve the right to suspend, null-route, renumber or terminate IP resources where necessary to protect our network, our customers or third parties, or to comply with obligations to our upstream providers, registries or the law. Where the cause is a breach of the Acceptable Use Policy, the enforcement steps described in that policy apply. Where the cause is not a breach on your part, we will tell you what happened and work with you to restore service as soon as reasonably possible.

12. Fees, Refunds and Changes to This Policy

• Fees and refunds: Charges for additional IP addresses or replacements are billed under the billing and refund terms in Section 4 of the Terms of Service. This policy does not create any separate refund right.
• Service levels: Availability commitments and the exclusions that apply to them are set out in the Service Level Agreement.
• Changes to this policy: We may update this policy on the same terms as the Terms of Service, including the notice period that applies to material changes.